Return, Refund and Cancellation Policy

At Latha Home Appliance, we are committed to delivering products that meet high standards of quality, reliability, and customer satisfaction. This policy explains the conditions under which returns, replacements, refunds, and cancellations are accepted.

Eligibility for Returns

Returns are accepted within 7 days of delivery only under the following conditions:

  • The wrong product has been delivered.

  • The product is damaged during transit and the issue is reported within 48 hours of delivery with clear photos or video proof.

  • The product has a manufacturing defect.

For a return request to be eligible:

  • The product must be unused and in its original condition.

  • Original packaging, accessories, manuals, and invoice must be available.

  • Products showing signs of usage, installation, mishandling, or damage caused after delivery will not be accepted.

Change-of-Mind Exchange

For unused, unopened plastic, fibre, and non-electrical products, exchange requests may be accepted within 7 days of delivery.

Conditions:

  • Products must be returned with original packaging, accessories, and invoice.

  • Exchange is applicable only and not eligible for a refund.

  • Return shipping charges must be paid by the customer.

Non-Returnable Items

The following products cannot be returned or exchanged unless they are received damaged or defective:

  • Used or washed vessels

  • Used pooja items

  • Engraved or customised products

  • Made-to-order furniture

  • Clearance or specially discounted products

  • Electrical appliances after opening the seal, except in cases of manufacturing defects

Products damaged due to improper handling, misuse, negligence, or normal wear and tear are not eligible for return.

Appliances Policy

Electrical appliances are covered under the respective brand warranty.

In case of a dead-on-arrival (DOA) appliance, customers must:

  • Report the issue within 7 days of delivery.

  • Provide the required DOA confirmation certificate from the brand-authorised service centre.

Based on product availability, the appliance will be replaced. If replacement is not possible, a refund may be processed.

After the DOA period, warranty claims will be handled directly through the brand’s authorised service network. Latha Home Appliance will assist customers in coordinating the service process whenever required.

Furniture Policy

For furniture products:

  • Any manufacturing defect or delivery damage must be reported within 48 hours of delivery.

  • We will inspect the issue and provide repair or replacement support wherever possible.

  • Refunds will be considered only if repair or replacement cannot be provided.

Return Process

To request a return or replacement:

  1. Contact Latha Home Appliance with your order number and details of the issue.

  2. Share clear images or videos of the product condition, if required.

  3. Our team will review the request and complete an inspection within 2–3 working days.

  4. Once approved, return instructions will be provided.

Products returned without prior approval may not be accepted.

Refund Policy

Refunds will be processed only after the returned product has been received and inspected.

Approved refunds will be issued within 7–10 working days through:

  • The original payment method, or

  • Bank transfer/UPI for eligible Cash on Delivery orders

Shipping charges and COD charges are non-refundable unless the return is caused due to an error from Latha Home Appliance.

Replacement Option

For damaged, defective, or incorrect products, Latha Home Appliance may provide a replacement instead of a refund, subject to product availability.

Return Shipping Charges

  • If the return is due to a damaged, defective, or incorrect product supplied by us, Latha Home Appliance will cover the return shipping charges.

  • For approved exchanges or returns due to customer preference, return shipping charges must be borne by the customer.

Cancellation Policy

  • Orders can be cancelled and fully refunded before dispatch.

  • Once an order has been dispatched, it will be treated as a return request and will follow the return policy guidelines.

  • Made-to-order furniture items cannot be cancelled once production has started.

Policy Updates

Latha Home Appliance reserves the right to modify this Return, Refund and Cancellation Policy at any time without prior notice.

Any updates will become effective immediately after being published on the website.

Contact Us

For assistance regarding returns, replacements, refunds, or cancellations, please contact us using the official email address or phone number provided on the Latha Home Appliance website.