At Latha Home Appliance, we aim to provide every customer with a smooth, reliable, and convenient delivery experience. This policy explains how orders are processed, shipped, and delivered.
Order Processing
All orders are processed after successful order confirmation.
Orders are generally processed within 1–2 working days (Monday to Saturday, excluding Sundays and public holidays).
Processing time may vary depending on product availability, order volume, product type, and delivery location.
Shipping and Delivery
We deliver products across India through trusted courier and logistics partners.
Local Delivery (Within 15 km of Our Store)
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Orders within our local service area are delivered through our own delivery vehicle.
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Free delivery is available for orders above ₹5,000.
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For orders below ₹5,000, delivery charges between ₹100–₹300 may apply depending on the product size, weight, and delivery location.
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Delivery will be completed up to the doorstep or ground floor.
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Additional charges may apply for carrying products to upper floors or special handling requirements.
Delivery Across Tamil Nadu and India
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Small and medium-sized products such as vessels, brassware, small appliances, and household products are shipped through reputed courier and logistics partners.
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Shipping charges are calculated based on product weight, size, and delivery pincode during checkout or order confirmation.
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Free shipping may be applicable for prepaid orders above ₹3,000 (up to 10 kg).
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Large appliances such as refrigerators, washing machines, and furniture are delivered only within our local service area. Delivery outside this area will be provided only after prior confirmation, and additional freight charges may apply.
Estimated Delivery Time
Delivery timelines are approximate and may vary depending on the location, product availability, and courier service.
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Local Delivery: 1–3 working days
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Tamil Nadu: 3–5 working days
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Rest of India: 5–9 working days
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Made-to-order Furniture: 7–15 working days
These timelines are estimates and are not guaranteed delivery commitments.
Shipping Charges
Applicable shipping charges will be displayed during checkout or communicated during order confirmation.
Shipping charges may vary depending on:
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Product size and weight
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Delivery location
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Type of product
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Special handling requirements
Payment Methods
We encourage customers to choose prepaid payment methods for a faster and smoother delivery process.
Available payment options include:
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UPI
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Debit/Credit Cards
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Net Banking
Cash on Delivery (COD) may be available only for selected local delivery areas. An advance payment may be required for high-value products.
Delivery Responsibility
Customers are responsible for providing accurate and complete delivery details, including:
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Full delivery address
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Correct pincode
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Active contact number
Latha Home Appliance will not be responsible for delays, failed deliveries, or additional charges caused due to incorrect address details, incomplete information, or customer unavailability at the time of delivery.
Inspection Upon Delivery
Customers are advised to inspect the package and product carefully at the time of delivery.
For any damage during transportation:
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Please record an unboxing video while opening the package.
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Report any visible damage within 48 hours of delivery.
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Share supporting photos or videos through our official contact details.
Claims without proper proof may not be eligible for processing.
Installation
For appliances requiring installation, installation and product demonstration will be handled by the brand’s authorised service team.
Latha Home Appliance will assist customers in coordinating installation support whenever required.
Shipping Delays
While we make every effort to ensure timely delivery, unexpected delays may occur due to factors beyond our control, including:
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Courier or logistics delays
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Weather conditions
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Strikes or transportation issues
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Regional restrictions
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Other unforeseen circumstances
Latha Home Appliance will not be liable for delays caused by such external factors.
Contact Us
For any questions or concerns regarding shipping, delivery, or order status, please contact us through the official email address or phone number provided on the Latha Home Appliance website.